Metabolic Health Center

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Privacy Policy

Metabolic Health Center Website Privacy Policy and Terms of Use

Effective Date: May 1, 2025
Metabolic Health Center (“Practice,” “we,” or “our”) is committed to protecting your privacy and personal health information. This Privacy Policy and Terms of Use govern your use of our website at https://www.metabolichealthcenter.com (“Website”) and describe how we collect, use, share, and protect your personal information and health data, in compliance with federal and state laws including the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

1. Scope of Policy

This Privacy Policy applies to information collected through the Website. It does not apply to third-party websites, services, or platforms linked to or from our Website. We encourage users to review the privacy statements of other websites they visit.

2. Information We Collect

A. Personally Identifiable Information (PII): We collect PII when you voluntarily provide it, such as when you:

  • Submit a contact form
  • Schedule an appointment
  • Subscribe to our newsletter
  • Engage with interactive features

Collected PII may include:

  • First and Last Name
  • Telephone Number
  • Email Address
  • Mailing Address
  • Medical symptoms or conditions
B. Protected Health Information (PHI): When you become a patient, any data related to your health status, treatment, or payment is handled as PHI under HIPAA.

C. Non-Personal Information: Our Website automatically collects information including:

  • IP address
  • Browser type
  • Device ID
  • Access times and referring websites
D. Cookies and Tracking Technologies: Cookies, web beacons, and analytics tools collect usage information to improve functionality and user experience. Users may disable cookies via their browser settings.

3. Use of Collected Information

We may use your data for:
  • Scheduling and delivering services
  • Treatment planning and clinical care
  • Billing and insurance claims
  • Patient education and communications
  • Website analytics and security
  • Regulatory and legal compliance

4. Disclosure of Information

We do not sell your personal or health information. We may share your data with:
  • Authorized employees and clinicians
  • Business associates with signed agreements
  • Laboratories, pharmacies, and diagnostic partners
  • insurers for claims processing
  • Legal authorities when required by law
  • All third-party disclosures comply with HIPAA and are strictly controlled.

5. HIPAA Rights and Notice of Privacy Practices

Metabolic Health Center fully complies with HIPAA. Your rights include:
  • Access to your medical records
  • Requesting corrections to your records
  • Receiving an accounting of disclosures
  • Requesting communications through alternative methods
  • Restricting disclosures for self-paid services
  • Filing a complaint with our privacy officer or the Department of Health and Human Services without retaliation

6. Children's Privacy

This Website is not intended for children under 13. We do not knowingly collect personal data from minors. If we learn that we have, we will delete the data promptly.

7. California Privacy Rights

California residents have the right to:
  • Request disclosure of personal data collected
  • Request deletion of their personal data
  • Opt out of the sale of personal data (note: we do not sell personal data)
  • Requests can be submitted by contacting us directly.

8. Security Measures

We use physical, technical, and administrative safeguards including:
  • SSL encryption
  • Access-controlled systems
  • Staff training on HIPAA compliance

9. Use of Cookies and Online Tracking

Cookies help personalize user experience and track performance. Cookies do not access personal data unless voluntarily submitted. You can manage cookie settings in your browser.

10. Communication and Email Consent

If you submit a request or opt in to our newsletter, you may receive emails or phone calls regarding services. You may unsubscribe at any time. Submitting your phone number implies consent to receive texts and calls regarding your care.

11. Social Media Interactions

By providing your mobile number on our Website, during registration, or through any intake forms, you expressly consent to receive SMS messages from Metabolic Health Center. These messages may include appointment reminders, follow-up care instructions, billing notifications, or program updates. You may opt out of SMS communications at any time by replying “STOP” to any message received.

12. Retention and Storage

We retain PII and PHI only as long as necessary to fulfill the purposes for which it was collected or as required by law. Records are securely maintained in encrypted systems.

13. Changes to This Policy

This Privacy Policy may be updated periodically. The most current version is always available on this page. Continued use of the Website after changes implies acceptance.

14. Contact Us

For questions or to exercise your rights under this policy:

Metabolic Health Center
12721 NE Bel Red Rd, Suite 210
Bellevue, WA 98005
Phone: (425) 362-6184
Email: team@metabolichealthcenter.com

By using this Website, you agree to the terms of this Privacy Policy and our Terms of Use.